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Our Product Availability

We have several different levels of product fulfillment services:

1. Ready to Ship (RTS): Products in stock at our US warehouse are usually shipped in a few business days.  In cases where we are out of stock, then your item will take longer to import.  Once your order inquiry is received, we will confirm product availability and let you know how to pay for your order in full.  As soon as full payment is confirmed, we will ship it to you. If payment is not received in a timely manner, your item may be returned to inventory for other customers and your shipment will be delayed.

2. Ready to Import (RTI): Junack products in stock at Japan are normally shipped in a few weeks from Japan. For some items we may ask you to pay a deposit to begin order processing in Japan. As soon as the item is imported, we will contact you to pay the remaining balance if not paid-in-full in advance. The item will ship to you as soon as we confirm that final payment has been made. If you fail to make the final payment in a timely manner after notification, you risk losing your “deposit” and your item will be returned to inventory–NO EXCEPTIONS. In the case that you need special assistance in timing your order, please let us know before ordering. In some cases we may extend the final payment period based on your needs. But we must know before ordering. Express freight service is available at an extra cost. Please notify us at the time of initial order inquiry that you are in need of “Rush” delivery. We will let you know the extra costs for rush delivery within a few days.

3. Ready to Make (RTM) : Junack makes retrofit items when you order. Normally this requires you to supply us with OE parts from your vehicle to create the item. If you cannot provide the OE parts, please consult with us because for some parts we may be able to order directly from the OEM.  Due to retrofit manufacturing techniques, RTM could take months to fulfill. We will give you an estimate of time and a cost to order when you place an inquiry, but it is subject to change and not guaranteed.  Once we receive your full payment and OE parts, if provided, we will begin the production process. RTM requires payment in full at time of order.

4. Full Custom (FC) : Junack creates items based on your specifications. Please contact us for more information on custom work.

Our Terms and Conditions Policy

We have a No Return, No Exchange policy. All sales are final.

Most orders must be pre-paid in full before shipping. See Product Availability page for details.

For special orders, custom orders and some stock orders, based upon product availability, full payment is required before production or importing. If paying a deposit and the order is canceled by the customer, the deposit will not be returned. If the product cannot be delivered within the estimated period, the customer can choose from two options, refund or renewal of the order, which are subject to the availability of the product at that time.

We will issue a estimated invoice upon order inquiry. The invoice includes information such as price, shipping, handling, insurance, other costs, availability, deposit if required, estimated delivery time, etc. To place a order, the customer needs to pay the amount stated within designated period. To change the order estimated invoice, e.q. changed quantity, color, etc., customer should notify us before payment is received to confirm change(s).

FOB: Junack USA, Libertyville, Illinois, 60048, USA. Customers to pay freight and insurance charges.

Shipping: All merchandise is packed with care and checked for defects before it leaves our facility. Shipments should be inspected at the time of delivery. All claims for damaged or loss to your shipment must be made with the carrier assigned. Please keep all shipping cartons and packing materials for carrier inspection if found damaged on receipt. Junack USA is not responsible for initiating any claims with the carrier. The customer will need to submit a damage claim to the carrier. Customer is responsible to pay any tax, custom duty, tariff, import tax, legal charges, and/or any extra fee that are not paid when placing the order.

Inspection: If you received an item that you did NOT order, or any incorrect merchandise, or shortage of items, please contact our customer service within five working days, and DO NOT install any of the items. Once installed, any refund or any exchange will not be provided. Please retain all parts and packaging materials, and keep them in good condition, in order to receive an exchange or refund. If your returned product is not in resalable condition, we will charge you for the damage.

Please check the items functionality BEFORE installation. If you have any problem or question with the quality of a item, please contact our customer service staff immediately, and DO NOT install. Once installed, any refund or exchange will not be issued.

Installation: Junack USA strongly recommends using a professional installer. Junack USA is not responsible for any losses, damages, claims, costs, actions, liabilities, suits, accidents, incidents, injuries and deaths which occur before, during, and after the installation. The customer is responsible for safety and/or legality of the vehicle in which products are installed. Verify before installing. Once installed, any refund or any exchange will not be issued. Our products are designed for 12V DC vehicles. Different voltages and/or excessive current surge such as, but not limited to, starter cranking or short circuits may damage the product or the vehicle’s function. Please use proper voltage supply with a correct fuse.

The price and specification of products may be changed without notice.

If you have any question, please contact us.

 

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